Refund Policy

Last updated: October 5, 2026

Personalized items

Every product is made just for you with your photo and text, so we can't accept returns or exchanges for change of mind, or for spelling or photo choices approved at checkout.

Damaged, defective or wrong items

If your item arrives damaged, defective, or misprinted (different from the preview you approved, beyond small natural color variations), we'll reprint it or give you a full refund — your choice, at no cost to you.

To request this, email hello@yourdomain.com within 30 days of delivery with your order number and a photo of the problem. You don't need to send the item back.

Cancellations

You can cancel for a full refund within 12 hours of placing your order, before it goes into production. After that, the item is already being made for you.

Late or missing orders

If your order hasn't arrived within 20 business days of purchase, contact us and we'll reship it or refund you.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.